LEARNING MODULE 4: Customer Service and Communication

FoodServiceProfessionals

Competencies to be acquired:

Menu Training and Familiarization

Food Waste Reduction Education and Awareness

Customer Engagement and Participation Facilitation

Social Media Marketing Proficiency

Effective Customer Communication and Order Accuracy

Feedback System Development and Complaint Management

In the following statements, please indicate your level of agreement with each sentence by selecting one of the following options: Yes, Somewhat, or No/Not sure.